These Terms & Conditions govern the use of the “52productive” online store. By purchasing digital products from our website, you agree to the following terms. Please read them carefully before making a purchase.

1. General Information

The “52productive” online store is operated by Amber Anna Pliukhova. The store offers downloadable digital products such as PDF templates, Excel sheets, and Google Sheets, accessible after purchase. By using our services, you agree to these Terms & Conditions.

We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following such changes constitutes your agreement to the revised terms. It is your responsibility to check this page periodically for updates.

2. Product Delivery

Digital products are delivered immediately after purchase via email link or user account download. Custom products may require manual approval, with delivery details provided upon order confirmation.

We use BaseLinker to manage and automate the process of order fulfillment. This tool helps ensure smooth processing of orders and delivery notifications. In some cases, automation tools like Zapier may be used to connect systems and streamline delivery, ensuring you receive your products as quickly as possible.

In case of delays or technical issues during the download, please contact our support team within 24 hours. You are responsible for ensuring you have the necessary software to access the purchased digital files. All download links will remain active for a period of 30 days from the date of purchase.

3. Payment Methods

We accept the following payment methods:
– Credit cards (Visa, Mastercard)
– PayPal, Stripe
Your payment information is securely processed via third-party gateways.

4. Refund Policy

Due to the digital nature of our products, we do not offer refunds once the product has been downloaded. Refunds are only issued in case of defective products.

Customers in the European Union: Please note that by completing the purchase and beginning the download, you waive your right to withdraw from the contract under the 14-day cooling-off period as outlined in EU consumer law.

5. Usage Rights and Licensing

All products sold on “52productive” are for personal use only. Redistribution, resale, or modification for commercial purposes is strictly prohibited. Custom licenses may be available for corporate use upon request.

Any violation of the usage terms (such as redistributing or sharing purchased products) may result in legal action. In addition, if a company or organization wishes to use the product for commercial purposes, they must contact us to obtain a commercial license agreement tailored to their specific needs.

6. Complaints and Support

If you encounter any issues with your purchase, please contact our support team at contact@52productive.com. We will provide a replacement or fix for defective products.

Complaints must be submitted in writing via email to contact@52productive.com, including proof of purchase and a detailed description of the issue. We aim to respond to complaints within 48 hours and will work to resolve the issue through replacement or compensation where appropriate.

Automated systems like BaseLinker and Zapier help manage communications and customer service requests. This allows us to respond to inquiries faster and process complaints more efficiently. Rest assured that your data is handled securely during these processes.

7. International Customers

We sell to international customers and offer prices in multiple currencies (USD, EUR, PLN). Taxes and VAT rates are applied based on the customer’s location.

Customers are responsible for ensuring compliance with local import duties, sales taxes, and regulations. If VAT is applicable, it will be calculated during checkout and displayed on the final invoice. We are not responsible for delays caused by customs processes in international shipping.

8. Governing Law

These Terms & Conditions are governed by the laws of Poland. By using our website, you agree that any legal disputes will be handled under Polish law.

In the event of a dispute, you agree to attempt mediation or arbitration as an alternative to court proceedings, where feasible. Dispute resolution will follow the rules of the Polish Arbitration Association or a similar body if both parties agree.

9. Governing Law

52productive shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or from the inability to access products. We do not accept responsibility for losses related to technical malfunctions, downtime, or external factors beyond our control. The total liability for any claim, whether in contract, tort (including negligence), or otherwise, will not exceed the amount paid for the product.